Privacy Policy
British Hardware
At British Hardware, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.
Information We Collect
- Personal Information
We may collect personal information when you place an order, create an account, or contact us, including but not limited to:
- Full name
- Email address
- Phone number
- Billing and delivery addresses
- Payment Information
Payment details are collected only as necessary to process transactions securely. We do not store full card details on our servers. Payments are handled through secure and compliant third-party payment gateways.
- Usage & Technical Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Date and time of access
- Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyse traffic and user behaviour
- Personalise content and user experience
You can control or disable cookies through your browser settings.
How We Use Your Information
We use your information for the following purposes:
- Order Processing & Account Management
To process purchases, manage your account, and deliver products. - Website Improvement
To analyse usage and improve website performance, layout, and content. - Communication
To respond to enquiries, send order updates, and (where consent is given) marketing communications. - Security & Fraud Prevention
To protect against fraud, unauthorised access, and misuse of our services.
Legal Basis for Processing (GDPR)
We process personal data based on one or more of the following legal grounds:
- Performance of a contract
- Your consent
- Compliance with legal obligations
- Legitimate business interests
Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Trusted service providers (payment processors, delivery partners, IT services)
- Legal or regulatory authorities when required by law
All third parties are required to keep your data secure and confidential.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent at any time
- Request data portability
To exercise these rights, please contact us using the details below.
Data Security
We use appropriate technical and organisational measures, including encryption and secure servers, to protect your personal information. While we strive to protect your data, no online system is completely secure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website indicates acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
British Hardware
Email: [add your official email]
Address: [add registered UK address]
By using our website, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting British Hardware with your personal information.